FAQ – Frequently Asked Questions

How do I know if my GPS function is working correctly?

Rallycheck uses GPS positioning to determine the location of your phone. Without the GPS function Rallycheck will not work correctly. It is very important that your GPS positioning is active!

1. Are you outdoors?
In some buildings and most tunnels GPS positioning does not work because the signal is unavailable. Make sure you are outdoors when testing your GPS signal.

2. Is your smartphones location services activated?
Your smartphone enables you to switch the Location Services (GPS) on and off. This is a setting for the entire phone, so even if you have given Rallycheck permission to use Location Services, this may not work because the service has been disabled for the entire phone.  Make sure Location Services is activated.

3. is the Rallycheck app authorized to use Location Services?
When installing Rallycheck you will be asked to allow Rallycheck to make use of the Location services of the smartphone. Make sure you have agreed to this! If you are unsure about this setting, you can check this on your phone. Go to the “Settings” of your phone and select the appropriate Location Services menu. There you will see a list of app’s that may use Location Services. make sure Rallycheck is in this list and that use of Location services is enabled.

4. Do not use magnetic phone cases!
Some people make use of magnetic phone cases. This is very bad for all types of antenna reception. The following phone functions use an antenna:

  • Calling someone
  • using internet
  • using WIFI
  • Using Bluetooth
  • GPS Location Services

Al these functions are partially impeded when using a magnetic phone case!  Do not use a magnetic case. We have done some measurements for Rallycheck and were able to determine that the accuracy of some phones were reduced frome 3 meters to 20 meters when using a magnetic phone case.

5. Turn off other aps that use Location services.
We have seen that some people have up to 30! apps, all of them using Location Services, active at the same time! That is a huge number of apps. Be aware that many of these apps will keep track of your location continuously. Some of these apps register your location every second, 24 hours a day! This information are collected and used by a number of third parties.  If you are OK with this, no problem.

Your phone, however, has only 1 GPS chip. All these applications want to make use of this single GPS function, this can lead to performance problems for the Location services. We advise all users of Rallycheck to “Swipe” all the other Location apps from memory. Check your phone manual for specific instructions on how to do this for your phone.

Rallycheck volume settings

Setting volume with Rallycheck

When a control is shown on the screen, the Rallycheck app makes a sound. The sound consists of three “chimes” in a row. This will draw attention to the phone to make sure you don’t miss a passage or time control. Because a rally is often driven with older or convertible  cars, a loud noise is important to draw attention to the app.

If the volume is too low you may miss a control.

The Rallycheck app is available for iPhone and Android. Both types of phones handle volume differently. We have described each phone operating system below.

Android
Android allows the Rallycheck app to set the volume. Therefore, on Android, we set the volume to 100% by default. This ensures an optimal volume.

The volume can of course be adjusted by the user. This can be done while “hearing” the sound. The participant can adjust the sound with the volume buttons on the phone.

In addition, the sound can also be adjusted via settings of the device. However, it is important to know exactly what type of sound it concerns. By default we use the sound type “Media”. So you have to adjust the sound of the media type.

iPhone
Apple does not allow apps to directly change the volume settings, this is a reserved function for the device user. We cannot directly adjust the sound level from the Rallycheck app. To solve that we have built in the following options.

  1. The volume level is checked when the app is started. If it is too low, the user will see a pop-up to set the sound to 80%.
  2. In the Settings menu it is possible to adjust the sound. We advise to set the sound to 100%.

The sound can of course be adjusted by the user. This is only possible while “hearing” the sound. Then the participant can adjust the sound with the volume buttons on the phone. The other option to adjust the sound level is via the Settings page in the Rallycheck app.

Bluetooth
Bluetooth can cause problems when playing sound. when your phone is connected to the car with Bluetooth, the phone will want to play the sound using the car speakers. This applies to all the sound on the phone, so this not specific for Rallycheck.

Usually the sound of the car is turned off during a rally. Rarely, the audio system will be paired to the phone and set on. The consequence is that you will not hear any sound from the phone. After all, the phone wants to play the sound via Bluetooth via the car, and the sound of the car is turned off.

We therefore recommend that you turn off Bluetooth while using Rallycheck.

My phone number and/or email address was not verified

The verification process consists of two steps.

Verification of your telephone number and email address. This is done to ensure that the information entered is correct and that it is yours.

We have noticed that not everyone succeeds in correctly completing these steps in one go.

We have therefore kept the verification process somewhat “simple” at this time. This has two reasons:

  1. The app is new for the rally audience, we want to keep the usage threshold low.
  2. We have noticed that a number of people still have to download and install the app immediately before the start of a rally. To ensure that everyone can start the rally, we have currently made it possible to use the app, even if you make a mistake in the verification process or do not complete the process properly.

The verification process will be tightened in the future. If your account has not been verified, the app will request verification again.

Until that time you may use the Rallycheck app with limited verification.

Email verification message
Your email verification message may have been sent to your spam mailbox. Please check your spam.
Click on the link in the email message to validate your account.

Manual
Check the user manual for more information.

Selecting a coutry code when registering an account

Selecting country code - iPhone

Selecting country code - Android

Error 409 when creating an account in the Rallycheck app

For a Rallycheck account, the email address needs to be unique.

The 409 error code is specific for Android phones.

When attempting to create a new account Rallycheck checks to be sure that the email address is unique. If the email account already exists, you will receive an 409 error.

Rallycheck 409 error

Rallycheck app - error codes

The following error codes may be encountered when registering an account in the Rallycheck app.

Error Codes during registration:

409 => A user already exists with this email address
412 => Password does not meet requirements. (minimum 6 characters)
422 => Registration failed, please try again.

Error Codes Password reset:

404 => No valid user found
403 => Invalid or expired reset token
412 => Missing Data
412 => Password does not meet requirements. (minimum 6 characters)
500 => Invalid Request